Polityka zwrotu kosztów
Refund Policy
Used Products
Because our products are personal care items, we're unable to accept returns or offer refunds once a product has been opened, used, or has had its seal/packaging broken. This applies to all scalp bars, oils, conditioners, and other consumable or personal-use items. This policy protects the health and safety of our customers and is standard practice for personal care products.
Unopened, Unused Returns
If you'd like to return an unopened, unused item, we accept returns within 30 days of delivery, provided that:
- The item is unopened and unused
- The original seal and packaging are intact
- All original tags/labels are still attached
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos of the issue. We'll provide a replacement or full refund at no cost to you.
Non-Consumable Items (e.g. Scalp Massager, Bamboo Draining Dock)
Reusable tools and accessories can be returned unused, in original packaging, within 30 days of delivery, following the same conditions above. Once used, these items are also non-refundable for hygiene reasons.
How to Request a Return or Refund
Email us at hello@yunabar.com with your order number and reason for return. We'll provide instructions for returning the item, and process your refund once we receive and inspect it.
Order Cancellations
Orders can be cancelled or modified within a few hours of being placed, before they enter fulfillment. Contact us as soon as possible if you need to make a change.